Sketchplanations

Explaining one thing a week in a sketch

The Trust Equation illustration: set out as a mathematical equation, we understand that the trust we have in someone professionally is proportional to how credible they are in their field, how dependable they are and how safe you feel around them. That trust is inversely proportional to how self-orientated they are.

The trust equation

What is the trust equation and what makes you trust someone in a professional context? I liked this simple equation by Charles Green, which makes it a combination of how credible, reliable, and how intimate — or how safe you feel with that person — divided by the self-orientation of the person — are they focused on their interests, or simply paying more attention to themselves vs being genuinely interested in you and your success. Depending on how you scored this abstract model, I guess that would mean that trust is either undermined by someone focusing on their own interests or strengthened the more they are focused on yours.

More at Trusted Advisor.

Also see:

HT: Buzz Pearce

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